Training with mystery visit - Girault

Become an expert in service quality with Girault-Pasqué

The Girault-Pasqué training is dedicated to auditing service quality and customer experience in the hospitality and restaurant sectors.

Designed from real field assignments, it provides a rigorous, structured, and operational audit methodology directly derived from practice. It enables a deep understanding of how customer experience is built, how service quality is assessed beyond standards, and how to analyze consistency between promise, communication, and on-the-ground reality.

This training is exclusively intended for experienced professionals seeking to refine their perspective, strengthen their analytical capabilities, and adopt a fair, credible, and demanding audit posture.
It is neither an academic program nor a career transition path, but rather an in-depth work on posture, methodology, and detailed analysis of real-life situations.

Non-certifying training, not recognized by the State or any training organization, not eligible for CPF.

👉 Admission by selection – deliberately limited group

Why this training?

In hospitality and restaurant professions, service quality is often assessed through grids, procedures, or standards. However, these tools are not sufficient to understand what a customer truly experiences.

The Girault-Pasqué methodology is based on a different approach:
➡️ analyzing quality through lived experience,
➡️ understanding the gaps between what is promised and what is perceived,
➡️ identifying weak signals and internal friction points.

This training enables you to develop a professional, structured, and objective perspective capable of producing useful, actionable, and credible analysis.

Training objectives

At the end of the training, you will be able to:

Audit service quality in hospitality and restaurants beyond a purely normative approach
Analyze the entire customer journey, from promise to lived experience
Identify gaps between communication, standards, and operational reality
Detect friction points and weak signals
Structure clear, prioritized, and actionable observations
Adopt a professional evaluator posture aligned with Girault-Pasqué standards

Who is this training for?

This training is exclusively intended for professionals with proven experience in hospitality and/or restaurants.

Non-certifying training, not recognized by the State or any training organization, not eligible for CPF.

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Training program

Block 1 – Girault-Pasqué DNA & posture

You discover the foundations of the Girault-Pasqué methodology.
This block helps you understand the difference between control, mystery visit, and audit, as well as the expected posture: neutrality, discretion, rigor, and non-interference.
You work on ethics, responsibility, and confidentiality—essential elements of a credible audit.

Block 2 – Customer journey analysis

You learn to analyze the customer experience as a whole: before, during, and after the service.
This block helps you understand how expectations, perceptions, and customer memory are formed.
You identify gaps between expected quality, delivered quality, and perceived quality, as well as journey breakdown points.

Block 3 – Mystery audit methodology

You discover how to structure an audit mission in real conditions.
This block teaches you to observe without interfering, distinguish facts from perceptions, and collect actionable elements.
You develop the observation rigor and methodological discipline required for professional analysis.

Block 4 – Professional posture & ethics

You deepen intellectual neutrality and responsibility related to auditing.
This block addresses handling sensitive situations, absence of conflicts of interest, and information confidentiality.
You develop a professional posture aligned with the requirements of a strategic audit.

Block 5 – Data analysis

You learn to turn your observations into structured analysis.
This block guides you in prioritizing findings and identifying improvement levers.
You develop the ability to link each observed situation to its real impact on customer experience.

Block 6 – Report writing

You discover the expected structure and writing standards.
This block teaches you to write clearly, with arguments, and in a way that is actionable for executives.
You work on vocabulary precision, distinguishing facts from interpretations, and building a strategic conclusion.

👉 The final report is consolidated and written by Girault-Pasqué, ensuring a consistent and professional output.

Block 7 – Communication with the audited client

You develop your ability to present analysis accurately and confidently.
This block covers advisory posture, handling objections, and long-term professional relationships.
You learn to present your conclusions in a constructive and credible manner.

Block 8 – Girault-Pasqué tools

You discover the tools and methodological supports used during missions.
This block helps you structure your observations and standardize your level of analysis.
You work on consistency and reliability in your evaluations.

Block 9 – Field simulation – Real visit במסגרת training

As part of the training, a field visit must be carried out.
This practical exercise allows you to apply the methodology in real conditions.
You prepare your observation, analyze the lived experience, and produce a structured summary in line with Girault-Pasqué standards.

Block 10 – Internal assessment

You validate your knowledge through a theoretical multiple-choice test.
The analysis produced from the field visit is also evaluated.
Validation is based on your ability to apply the methodology with rigor and consistency.

Block 11 – Legal framework & responsibilities

You understand the limits of the auditor’s intervention.
This block clarifies the distinction between auditing and certification, as well as professional liability.
You integrate the legal framework within which your practice operates.

Block 12 – Professional development

This block covers professional image, associated commitments, and alignment with the Girault-Pasqué methodology.
You position your skills within a structured and sustainable approach.

Practical application

The training includes a mystery field visit, allowing the methodology to be applied in real conditions.

Validation

Certificate of completion of the Girault-Pasqué training
Non-degree, non-certifying training

Outlook

Depending on your profile, posture, and the quality of your contribution, this training may represent a first step toward occasional collaboration as an evaluator with Girault-Pasqué, subject to internal validation.
This collaboration is neither automatic nor guaranteed.

Why choose this training?

Recognized expertise: Benefit from the experience and know-how of Girault-Pasqué, a leader in audits and mystery visits.
Comprehensive training: Combine theory and practice for a deep understanding and immediate application of acquired knowledge.
Professional methodology: Learn a structured analysis method used in real assignments, far from purely theoretical training.
Enhance your profile: Receive a certificate of completion issued by Girault-Pasqué, strengthening your professional credibility.

Training price

The price of the training is €1,200.

This price includes the theoretical manual, the practical mystery visit (overnight stay included), the validation interview, and the issuance of a certificate of completion.

Registration and information

For more information about our training program and to register, contact us today.

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