The luxury hotel industry represents the pinnacle of accommodation, providing guests with unparalleled experiences in comfort, service and amenities. Whether for vacations, business trips or romantic getaways, luxury hotels are designed to create lasting memories. However, these experiences can vary greatly depending on the region of the world in which they are located. Thus, this…
What is luxury? When we look in dictionaries for the definition of the word “luxury” we find “character of what is expensive, refined, sumptuous” according to the Larousse dictionary, then “a way of life which consists of practicing sumptuary and superfluous expenses” according to Wikipedia. But the reality of the world of luxury goes…
Whether you are a hotel or restaurant establishment, it is essential not to neglect the customer experience of your establishment because it influences the emotions and perceptions of your customers at each stage of their stay. Over the past few years, the customer experience has improved significantly. Social networks are taking up more and more…